Job Summary

A web-based infographic application company is filling a position for a Remote Customer Delight Officer.

Core Responsibilities of this position include:

• Handling inbound and outbound queries via email, live chat and phone
• Listening to customers to understand their needs and work out how you can best help them
• Professionally and personably answering questions/queries whilst adhering to company policies and processes

Must meet the following requirements for consideration:

• Travel to HQ in Penang, Malaysia for onboarding and a minimum of once a year
• An outstanding command of the English Language
• A high degree of initiative, courtesy and professionalism to resolve most customer issues on first contact
• A resourceful, quick and agile learner, quick-thinking and empathetic attitude
• Tech know-how and an aptitude for keeping up-to date with industry advancements
• A flexible mindset towards 24x7 operations