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Remote Customer Engagement Platform Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: Piece Work
Reviewed: Tue, May 30, 2023
Job Category: Customer Service
Weekly Hours: Full Time, Part Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

A cloud-based software company is searching for a person to fill their position for a Remote Customer Engagement Platform Technical Support Specialist.

Must be able to:

  • Own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues
  • Ensure customers are able to quickly and successfully overcome any technical issues they may face

Skills and Requirements Include:

  • Bachelor’s Degree from a 4-year college or university or similar experience-based proficiency level
  • 2-3 years experience supporting a technical product, ideally in SaaS or Mobile
  • Excellent communication skills and an empathetic customer-centric attitude

COMPLETE JOB DESCRIPTION

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