Remote Customer Engagement Specialist

Job Summary

A company is looking for a Remote Launch Engagement Specialist.

Key Responsibilities:

• Handle high call volume and address a full range of customer inquiries regarding new service installations and billing
• Provide exemplary customer service and act as the primary support liaison for new customers
• Assist customers with service setup, appointment scheduling, and offer technical support on products

Required Qualifications:

• High School Diploma or equivalent
• Minimum of 2 years' experience in customer service, telecommunications, or technical support
• Ability to work nontraditional schedules including evenings, weekends, and holidays
• Must have DSL or high-speed internet service with specified minimum speeds
• Demonstrate personal excellence, including punctuality and accountability