Remote Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist - Work from Home.

Key Responsibilities

• Support Care Services staff by answering questions and providing coaching and feedback
• Review consumer inquiries/feedback using database tools to enhance consumer service and report data
• Manage specialized consumer support activities via websites and evaluate consumer concerns for accurate routing

Required Qualifications

• High school diploma or GED equivalent
• At least 1 year of experience in a contact center environment
• Willingness to provide outstanding consumer service
• Excellent technical skills, including proficiency in Microsoft Excel, Word, SharePoint, and Teams
• Ability to work independently and collaboratively in a fast-paced environment