Remote Customer Engagement Specialist in Fort Lauderdale

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 09, 2021

This job expires in: 27 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A telecommunications company has a current position open for a Remote Customer Engagement Specialist in Fort Lauderdale.

Candidates will be responsible for the following:

  • Serving as primary support liaison between Hotwire Communications and our residential customers
  • Promoting and maintain a high quality, professional service-oriented image among customers
  • Providing technical telephone, IPTV, and Internet support to customers

Position Requirements Include:

  • High School Diploma or equivalent
  • Minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
  • Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
  • Ability to effectively and professionally handle frequent changes, delays, or unexpected events
  • Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner

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