Job Summary

A fiber optics telecommunications company is seeking a Remote Customer Engagement Specialist in Jacksonville.

Core Responsibilities Include:

• Serving as primary support liaison between Company and its residential customers
• Promoting and maintaining a high quality, professional service-oriented image among customers
• Providing technical telephone, IPTV, and Internet support to customers and answering complex questions on function and usage of products

Qualifications Include:

• Live in the local area
• Have a High School Diploma or equivalent
• Have a minimum of 2 years relevant work experience in customer service, telecommunications, or technical support
• Flexibility to work shifts in a 24/7/365 environment, including weekends, nights, and Holidays
• Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
• Demonstrated ability to articulate relevant information and directions in an organized and concise manner