Remote Customer Engagement Specialist in Jacksonville

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Sat, Oct 24, 2020

This job expires in 25 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A fiber optics telecommunications company is seeking a Remote Customer Engagement Specialist in Jacksonville.

Core Responsibilities Include:

  • Serving as primary support liaison between Company and its residential customers
  • Promoting and maintaining a high quality, professional service-oriented image among customers
  • Providing technical telephone, IPTV, and Internet support to customers and answering complex questions on function and usage of products

Qualifications Include:

  • Live in the local area
  • Have a High School Diploma or equivalent
  • Have a minimum of 2 years relevant work experience in customer service, telecommunications, or technical support
  • Flexibility to work shifts in a 24/7/365 environment, including weekends, nights, and Holidays
  • Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
  • Demonstrated ability to articulate relevant information and directions in an organized and concise manner