Remote Customer Engagement Specialist in Miami

Job Summary

A fiber optics telecommunications company is in need of a Remote Customer Engagement Specialist in Miami.

Individual must be able to fulfill the following responsibilities:

• Serve as primary support liaison between the company and residential customers
• Promote and maintain a high quality, professional service-oriented image among customers
• Perform follow-up testing, and/or troubleshooting in order to assist customers

Qualifications Include:

• Must have a High School Diploma or equivalent
• Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
• Excellent interpersonal, time management, and organizational skills
• Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
• Ability to effectively and professionally handle frequent changes, delays, or unexpected events