Job Summary

A fiber optics telecommunications company has a current position open for a Remote Customer Engagement Specialist in Miami.

Candidates will be responsible for the following:

• Supporting liaison between company Communications and our residential customers
• Promoting and maintaining a high quality, professional service-oriented image among customers
• Working with customers to identify needs and to determine the appropriate action

Required Skills:

• Must have a High School Diploma or equivalent
• Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
• Excellent interpersonal, time management, and organizational skills
• Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized manner