Job Summary
A business services company specializing in customer relationship management has a current position open for a Remote Customer Experience Agent in Rockford.
Core Responsibilities Include:
- Maintaining and updating customer information as necessary
- Calmly attempting to resolve and de-escalate any issues
- Escalating calls to supervisor when necessary and appropriate
Qualifications for this position include:
- Ability to use phone and computer systems
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective