Job Summary
A multi-faceted business services provider has a current position open for a Remote Customer Experience Consultant.
Individual must be able to fulfill the following responsibilities:
- Provide insight and actionable recommendations to improve the customer experience
- Analyze qualitative and quantitative data and identify opportunities
- Ability to dive into the details of the customer experience reports and data to mine out significant opportunities
Must meet the following requirements for consideration:
- Must have a strong customer focus with excellent verbal, presentation and written communication skills
- Must have strong problem-solving, analytical, and quantitative skills
- Experience using Tableau or Python (or similar tools)
- Knowledge of statistical concepts and applications
- Bachelor’s degree in related field from a four-year college or university
