Job is Expired
Location: Arizona, California, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington
Compensation: To Be Discussed
Staff Reviewed: Fri, May 28, 2021
Job Summary
A provisioner of scientific instrumentation is seeking a Remote Customer Experience Director.
Candidates will be responsible for the following:
- Developing the customer experience vision, standards, and roadmap, ensuring customer needs are at the forefront
- Facilitating cross-functional work required to deliver an improved customer experience
- Building a direct and meaningful Voice of Customer program
Qualifications Include:
- Bachelor's Degree in Business or related subject area
- 10+ years in Customer Success Management, Strategic Consulting or Sales. A plus if in healthcare diagnostics industry
- Extensive project management experience and a record of success leading cross-functional teams
- Self-starter who thrives under ambiguity in a fast-paced environment
- Strong technical skills and has comprehensive understanding of how technology drives business value
- Excellent portfolio management skills and the ability to lead multiple complex projects
