Job Summary
A retail paint company is seeking a Remote Customer Experience Director.
Core Responsibilities of this position include:
- Ensure a delightful end to end customer experience that fosters lasting brand loyalty
- Build out a CX roadmap informed by customer insights and aligned with business goals
Qualifications for this position include:
- 8+ years of experience in a CX leadership role, preferably in e-commerce or retail
- 5+ years experience managing people and teams
- Proven track record of building, scaling and managing a high-impact CX function
- Highly analytical and data-driven