Remote Customer Experience Interactive Voice Response and Telephony Director

Job ID: Available for Members

Location: Minnesota

Compensation: To Be Discussed

Posted: Thursday, December 06, 2018

This job expires in 19 days

Job Category: Customer Service, Management, Program Management

Telecommute Level: Frequently

Travel Requirements: Some Travel

Weekly Hours: Day Shift, Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Senior Level

Job Summary

A healthcare company has an open position for a Remote Customer Experience Interactive Voice Response and Telephony Director.

Core Responsibilities of this position include:

  • Designing and supporting the implementation of customer experience
  • Executing against a multi-year roadmap
  • Formulating the perfect experience design

Applicants must meet the following qualifications:

  • Travel up to 25%
  • Bachelor’s Degree (or acceptable work related experience)
  • 10+ years of experience in road mapping and capital planning activities
  • 10+ years of experience in customer-centric design
  • 10+ years of experience in business program/project management
  • 5+ years of leadership experience