Job Summary
A multi-faceted business services provider has a current position open for a Remote Customer Experience Journey Consulting Manager.
Candidates will be responsible for the following:
- Conducting annual performance reviews and provide feedback in an ongoing manner for team members
- Leading consulting engagements with clients on business operations and performance improvement initiatives
- Utilizing structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline
Qualifications for this position include:
- Excellent communication skills, both written and verbal
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Excellent attention to detail
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
