Remote Customer Experience Journey Consulting Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 19, 2021

This job expires in: 4 days

Job Category: Consulting

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A multi-faceted business services provider has a current position open for a Remote Customer Experience Journey Consulting Manager.

Candidates will be responsible for the following:

  • Conducting annual performance reviews and provide feedback in an ongoing manner for team members
  • Leading consulting engagements with clients on business operations and performance improvement initiatives
  • Utilizing structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline

Qualifications for this position include:

  • Excellent communication skills, both written and verbal
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Excellent attention to detail
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team

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