Remote Customer Experience Management Consultant in Atlanta

Job Summary

A technology services consulting firm has a current position open for a Remote Customer Experience Management Consultant in Atlanta.

Core Responsibilities of this position include:

• Delivering CX design and delivery projects in collaboration with journey owner by leveraging CX tools and methodologies
• Assisting clients in building CX capabilities to better understand customer value drivers
• Assisting clients in improving the quality, nature and power of measurement tools that capture customer sentiment

Required Skills:

• 5+ years experience managing quantitative research and/or Voice of Customer studies
• Experience with CXM technologies including Medallia, MaritzCX, Qualtrics, and/or Salesforce
• Proven experience consulting and interfacing with clients on customer experience solutions and strategies
• Experience using quantitative analytical techniques
• Excellent verbal and written communication with internal/external clients using logical reasoning and problem-solving skills