Job Summary
A custom furniture design company has an open position for a Remote Customer Experience Manager.
Core Responsibilities of this position include:
- Managing 3-5 team lead direct reports through regular check-ins and strategic goal setting
- Hosting quarterly 1x1s with a full 30-40 person associate team
- Overseeing the quality of support, reinforcing positive work and guiding team leads when coaching or retraining associates
Qualifications for this position include:
- 3-5 years experience managing other leaders, driving business results in a fast-paced customer service setting
- Management experience overseeing a team larger than 10 people
- Comfortable managing through change, capturing buy-in from your direct and indirect reports
- Advanced written and oral communication skills, with the ability to document, present, and translate feedback and ideas into action
- Self-directed and willing to learn new things, ask questions, and promote customer experience
- An entrepreneurial self-starter
