Job Summary
A software development company has an open position for a Remote Customer Experience Program Manager.
Core Responsibilities of this position include:
- Driving Customer Experience KPIs
- Owning Strategic Projects
- Implementing Cross-Functional Project Management
Position Requirements Include:
- B.S., preferably in Business, Engineering, or other quantitative field
- 7+ years experience in project or program management within global Customer Support, Operations, or Success organizations
- Track record of delivering results that demonstratively improve the customer experience
- Strong analytical, data-driven, problem resolution, and decision-making skills
- PMP certification
- Experience with B2B hardware and SaaS products
