Remote Customer Experience Representative

Job ID: Available for Members

Location: Colorado, Missouri, Oklahoma

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 10, 2020

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A telecommunications company has a current position open for a Remote Customer Experience Representative.

Must be able to:

  • Support Tier 1 technical support and customer service phone support for external customers
  • Accept payments by a variety of methods
  • Assist customers with pay-per-view orders, change programming packages, and equipment upgrades

Skills and Requirements Include:

  • Ability to regularly sit for long periods of time
  • Ability to multi-task
  • Meet or exceed minimum performance standards
  • Deescalate upset or irate customers to satisfactorily address their customer service needs