Job Summary
A telecommunications company has a current position open for a Remote Customer Experience Representative.
Must be able to:
- Support Tier 1 technical support and customer service phone support for external customers
- Accept payments by a variety of methods
- Assist customers with pay-per-view orders, change programming packages, and equipment upgrades
Skills and Requirements Include:
- Ability to regularly sit for long periods of time
- Ability to multi-task
- Meet or exceed minimum performance standards
- Deescalate upset or irate customers to satisfactorily address their customer service needs
