Remote Customer Experience Representative

Job Summary

A community development technology company is filling a position for a Remote Customer Experience Representative.

Core Responsibilities of this position include:

• Handle calls, emails, SMS and chat interactions from customers and partners
• Use critical thinking and decision-making skills to handle back-to-back interactions
• Toggle between multiple systems and databases to look up information, update records, and log key details

Required Skills:

• High school diploma or equivalent certification
• Previous experience in a high-volume, fast-paced environment
• A strong work ethic and reliability with professionalism and poise
• Superior interpersonal, verbal, and written communication skills
• Maintain attention to detail while performing repetitive tasks
• Ability to work from a seated position at a desk and talk on the phone for 8 hours a day