Job Summary
A telecommunications company is filling a position for a Remote Customer Experience Representative.
Candidates will be responsible for the following:
- Serve as an information resource for billing, programming, and troubleshooting questions
- Communicate the value of our products and share ways for customers to get the most from our company
- Conduct back-to-back phone calls with customers throughout the entirety of your shift
Must meet the following requirements for consideration:
- Ability to navigate company communications and programs
- Ability to work and remain engaged on the phone throughout the entirety of your shift
- Superb attendance
- Flexibility to work hours that mirror our customers’ needs
- Ability to multi-task; speaking with customers while logging information and navigating multiple programs
- Tech savviness with the ability to smoothly operate Windows OS desktop computer
