Job Summary
A financial services company is seeking a Remote Customer Experience Research Analyst.
Core Responsibilities Include:
- Centralize, analyze, and synthesize customer feedback and data
- Develop and implement analysis and trends based on customer research efforts
- Research customer experience improvements by analyzing data, identifying trends, and partnering with internal team
Position Requirements Include:
- 5 or more years of experience in marketing research and/or customer experience
- Experience developing and managing strategic research projects from beginning to end
- Knowledge and experience with survey research design, execution, and reporting
- Experience using online methodologies and in managing fielded studies
- Dashboard and reporting design experience
- Strong analytical skills with experience in statistical modeling and analysis
