Remote Customer Experience Sales Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 29, 2020

This job expires in 5 days

Job Category: Sales

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Executive Level

Job Summary

A cloud-based software company is in need of a Remote Customer Experience Sales Manager.

Core Responsibilities Include:

  • Helping build the team, developing collateral, driving account prioritization, helping AEs close transactions, and establishing success measures
  • Delivering training programs, improving customer satisfaction and promoting account growth and renewals
  • Collecting and bringing customer insights into our product development cycle

Qualifications Include:

  • 4+ years of relevant experience leading sales and customer success organizations for enterprise software/SaaS product
  • CRM experience (particularly SFDC)
  • Customer Experience (CX) expertise selling to a variety of buying personas (CX, MKTG, Sales, Customer Success) and channels (Email, SMS, Digital, In-App)
  • Proven success selling to customers of all sizes and from all industries, including large corporations and governments organizations
  • Ability to coach a team of sales executives across all stages of the sales cycle, including outbound prospecting, lead qualification, consultative selling, and growing accounts
  • Ability to promote operational excellence through pipeline management, accurate forecasting, and using data to recognize trends and improve business across all areas