Remote Customer Experience Sales Manager

Job Summary

A cloud-based software company is in need of a Remote Customer Experience Sales Manager.

Core Responsibilities Include:

• Helping build the team, developing collateral, driving account prioritization, helping AEs close transactions, and establishing success measures
• Delivering training programs, improving customer satisfaction and promoting account growth and renewals
• Collecting and bringing customer insights into our product development cycle

Qualifications Include:

• 4+ years of relevant experience leading sales and customer success organizations for enterprise software/SaaS product
• CRM experience (particularly SFDC)
• Customer Experience (CX) expertise selling to a variety of buying personas (CX, MKTG, Sales, Customer Success) and channels (Email, SMS, Digital, In-App)
• Proven success selling to customers of all sizes and from all industries, including large corporations and governments organizations
• Ability to coach a team of sales executives across all stages of the sales cycle, including outbound prospecting, lead qualification, consultative selling, and growing accounts
• Ability to promote operational excellence through pipeline management, accurate forecasting, and using data to recognize trends and improve business across all areas