Remote Customer Experience Specialist

Job Summary

A company is looking for a Remote Full-Time Permanent Customer Experience Specialist.

Key Responsibilities

• Provide professional and courteous assistance on every telephone call
• Deliver personalized resolutions tailored to each customer's needs
• Maintain accurate records of interactions and transactions

Required Qualifications

• Previous customer service or client support experience
• Comfort with data entry, Microsoft Word, Excel, and basic math
• Ability to multitask with accuracy
• Analytical mindset to interpret feedback and improve
• Bilingual skills (especially Spanish) are a plus