Remote Customer Experience Specialist

Job Summary

A company is looking for a Remote Customer Experience Specialist.

Key Responsibilities

• Build caring connections with members by leading with empathy and respect
• Own each member interaction end-to-end, ensuring clear follow-through and resolution
• Deliver exceptional service by exceeding member expectations and documenting interactions accurately

Required Qualifications, Training, and Education

• 2+ years of customer service, contact center, or member support experience, preferably in healthcare
• High school diploma or GED required; college degree preferred
• Demonstrated ability to use technology and follow detailed workflow instructions
• Minimum typing speed of 40 WPM and proficiency in multiple systems including CRM and Microsoft Office
• Ability to manage high call volumes while handling complex, emotionally sensitive interactions