Remote Customer Experience Specialist

Job Summary

Providing exceptional support to customers, the full-time Remote Customer Experience Specialist will assist with reservations, resolve inquiries, and deliver personalized solutions to enhance customer satisfaction in the OKC area.

Key responsibilities

• Assist customers with new and existing reservations through phone and email support
• Research and resolve reservation, billing, and service-related inquiries
• Provide white-glove service to corporate, VIP, and high-value customers

Required qualifications

• 2+ years of call center type customer service experience
• Strong computer skills and ability to navigate multiple systems
• Ability to work independently in a fast-paced remote environment
• Previous work-from-home experience preferred