Job Summary
A healthcare company needs applicants for an opening for a Remote Customer Experience Specialist.
Candidates will be responsible for the following:
- Helping customers enroll into our services by guiding them through our patient portal
- Monitoring all requests for help from patients on a variety of topics
- Providing first-level technical support to patients that report issues with web based products
Position Requirements Include:
- High School Diploma
- Familiar using software such as Word, Excel, Web Browsers and cloud-based web applications
- Availability to work an 8 hour shift between the hours of 8am - 6pm
- Must provide accessibility to private, quiet work space with high-speed internet
- Must comply with all HIPAA rules and regulations