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Remote Customer Experience Specialist

Job is Expired
Location: Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Wed, Sep 01, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Education Level: Bachelors

Job Summary

A venture fund and private equity firm is filling a position for a Remote Customer Experience Specialist.

Individual must be able to fulfill the following responsibilities:

  • Create intimate connections with customers by going above and beyond to provide best in class support
  • Own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills
  • Identify and escalate any potential trust & safety issues that affect our customers

Required Skills:

  • a Bachelor’s Degree
  • Previous experience demonstrating excellent problem solving skills
  • Strong EQ, with a desire to understand customers and their motivations with calm in stressful situations
  • Strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language
  • A willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before
  • Legally authorized to work in the USA

COMPLETE JOB DESCRIPTION

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