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Remote Customer Experience Specialist in Portland

Job is Expired
Location: Oregon
Compensation: To Be Discussed
Staff Reviewed: Mon, Sep 13, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A blanket manufacturing company is in need of a Remote Customer Experience Specialist in Portland.

Must be able to:

  • Handle incoming customer questions, concerns, exchanges/returns, feedback etc. via email
  • Interface with warehouse to ensure that they have all the information they need in order to complete orders on time and accurately
  • Assist the warehouse in whatever customer needs arise

Qualifications Include:

  • 2+ years experience in customer-facing or customer service role
  • Experience in leadership or management roles
  • NetSuite and/or Shopify experience
  • Gorgias or similar customer support helpdesk
  • Excellent written and verbal communication skills and attention to detail
  • A self-starter and problem solver with exceptional execution and follow through

COMPLETE JOB DESCRIPTION

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