Remote Customer Experience Supervisor

Job Summary

A company is looking for a Remote Supervisor of Customer Experience Support.

Key Responsibilities

• Lead and develop a team of Customer Experience Specialists to ensure compassionate service delivery
• Monitor team performance and drive accountability for first call resolution and member satisfaction
• Oversee operational workflow and support continuous improvement initiatives within the team

Required Qualifications

• Minimum 3 years of customer service experience in healthcare, insurance, or Medicare Advantage
• Minimum 2 years of supervisory or team lead experience in a contact center or member services environment
• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• Strong knowledge of Medicare Advantage and related regulatory requirements
• Proficiency in MS Office, CRM systems, and contact center technologies