Remote Customer Experience Support Content Lead

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jun 10, 2021

This job expires in: 18 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An open-source software company is seeking a Remote Customer Experience Support Content Lead.

Core Responsibilities of this position include:

  • Writing clear, concise support content that’s accessible & approachable for a wide range of audiences, skill levels & languages
  • Organizing, structuring & categorizing a corpus of several thousand support articles with proven information architecture strategies
  • Revitalizing our processes for accepting content requests & working closely with cross-functional teams to support releases

Qualifications Include:

  • 5+ years of content management experience
  • Proven experience with people management
  • Extensive experience with Markdown, HTML/CSS
  • Experience with tracking content performance through Google Analytics
  • Proficient with modern content management systems
  • Shown success in managing small- to large-scale projects

COMPLETE JOB DESCRIPTION

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