Remote Customer Experience Team Communications Specialist

Job Summary

A global software company has an open position for a Remote Customer Experience Team Communications Specialist.

Core Responsibilities of this position include:

• Determining the strategy/approach for customer-centric Tech Touch communications
• Crafting concise and compelling digital communications programs
• Serving as an advocate for the particular needs and preferences of the customer

Required Skills:

• 2+ years of experience in writing customer-facing digital communications in channels
• Have experience crafting HTML-based emails and supporting graphics that engage the customer
• Worked with automated email systems such as Gainsight, SendGrid, or HubSpot and understood GDPR compliance
• Comfortable explaining technical concepts in easy-to-understand terms
• Know how to track and measure the success of email campaigns and programs and methods
• Have a strong sense of what works and what doesn’t when it comes to B2B Tech Touch strategy