Job Summary
A fine jewelry retail company has a current position open for a Remote Customer Experience Training Manager.
Must be able to:
- Develop and continuously improve the training program, tailored to a variety of learning styles, that maximizes employee engagement
- Implement and optimize eLearning systems, applying best practices and new technology to training programs
- Maintain and update training materials
Skills and Requirements Include:
- BA degree or equivalent
- 3+ years’ experience leading and managing a training program for customer facing teams
- Robust technology skills (Excel, PowerPoint, ERP or CRM system, multi-line phone systems, live chat platforms)
- Experience administrating eLearning system
- Excellent program management skills, including time management and organization
- Strong foundation in training and development, learning theory, building curriculum, and operationalizing programs
