Job Summary

A retail company is filling a position for a Remote Customer Experience Training Manager.

Candidates will be responsible for the following:

• Guiding the design, revisions, and implementation of all internal training programs
• Overseeing training for new hires and temporary employees
• Maintaining and updating the team's training handbook

Qualifications Include:

• Proven record of success and learner engagement in both ILT and virtual environments
• Robust knowledge of adult learning theory including, but not limited to Kirkpatrick ALT
• Experience working with Customer Service teams
• Proficiency for creating workflow structures and processes
• Strong desire to learn, refine, and improve instructional design techniques