Remote Customer Happiness Manager

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Jun 03, 2021

This job expires in: 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A developer of agricultural business software needs applicants for an opening for a Remote Customer Happiness Manager.

Candidates will be responsible for the following:

  • Envisioning and creating a culture of delivering happiness through customer-centric experiences
  • Driving success, retention and lifetime value
  • Leading by example and continuously challenge themselves

Qualifications for this position include:

  • 5+ years experience in customer support
  • 2+ years experience in cannabis on the license, regulatory, or cannabis SaaS
  • 4+ years leadership experience
  • Familiarity with working in “startup” style product environments
  • Obsessed with delivering the best customer experience
  • Excellent time management, organizational, problem-solving, and leadership skills

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