Job Summary
A software development company specializing in hiring management solutions has a current position open for a Remote Customer Insights Program Manager.
Must be able to:
- Develop and lead a comprehensive Voice of the Customer strategy that creates strong communication channels between customers and company and provide insights into our product, customer experience, and value proposition
- Establish an integrated and actionable customer listening program
- Develop and lead a full-cycle research program, from early strategic direction through post-release validation in an agile development process
Qualifications for this position include:
- Proven detail-oriented, strategic thinker who can prioritize well and communicate clearly across all levels of the organization with a proven ability to influence others
- 5+ years of overall program management experience in customer research and insights
- 3+ years of experience leading voice of the customer and/or customer research programs, preferably
- Demonstrated ability to transform organizations to deliver value to customers
- Extensive experience with customer research techniques and methodologies
- Ability to implement a variety of research and testing tools to validate and guide requirements and designs
