Remote Customer Lifecycle Director

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sat, Nov 14, 2020

This job expires in 21 days

Job Category: Marketing

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A website management platform has a current position open for a Remote Customer Lifecycle Director.

Core Responsibilities of this position include:

  • Creating, building and executing the CLM strategy and communicating results to key stakeholders
  • Driving continued innovation in evolving targeting and programs most effective at engaging
  • Creating a strong A/B test practice around our CLM strategy and recommending and help championing new analytics, models, and research to continuously improve ROI

Position Requirements Include:

  • 5+ years of experience in a high growth environment in customer lifecycle marketing
  • Prior experience developing and applying customer segmentation
  • Proven ability to develop strategy AND execute day-to-day tactics
  • Ability to train and develop colleagues to execute increasingly sophisticated lifecycle marketing programs, focused on using data for advanced personalization and automation
  • Demonstrated outcome-driven approach to developing recommendations and demonstrated ability to develop a story and execution plan to support our goals and objectives
  • Experience with Marketo, Pendo, WalkMe, Intercom