Job Summary
A staffing agency is filling a position for a Remote Customer Operations Director .
Candidates will be responsible for the following:
- Managing a team of managers responsible for customer interactions
- Analyzing contact center metrics around agent performance and trends to identify improvement areas for the team
- Leveraging cutting-edge technologies to drive a better customer support experience
Skills and Requirements Include:
- 5+ years of direct management experience
- 7+ years of customer support / success experience.
- Someone passionate and knowledgeable about customer experience and support
- Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a fast-moving and complex environment
