Remote Customer Operations Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 18, 2020

This job expires in 24 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software and services company is searching for a person to fill their position for a Remote Customer Operations Manager.

Individual must be able to fulfill the following responsibilities:

  • Foster a culture of engagement through team meetings
  • Define and track relevant, measurable annual and quarterly performance goals
  • Monitor customer satisfaction metrics and constantly look for ways to improve

Skills and Requirements Include:

  • 5 years leading a global customer service organization supporting complex hardware or software (SaaS) products
  • Proven ability to manage multiple workstyles and personalities in a remote work environment
  • Proven ability to leverage a case management system including Zendesk, Salesforce Console, Freshdesk, JIRA or similar
  • Advanced data analysis and reporting capabilities using tools such as Excel, Power BI, Oracle Business Intelligence and Salesforce
  • Experience working with purchase agreements and software license agreements