Job Summary
A software and services company is searching for a person to fill their position for a Remote Customer Operations Manager.
Individual must be able to fulfill the following responsibilities:
- Foster a culture of engagement through team meetings
- Define and track relevant, measurable annual and quarterly performance goals
- Monitor customer satisfaction metrics and constantly look for ways to improve
Skills and Requirements Include:
- 5 years leading a global customer service organization supporting complex hardware or software (SaaS) products
- Proven ability to manage multiple workstyles and personalities in a remote work environment
- Proven ability to leverage a case management system including Zendesk, Salesforce Console, Freshdesk, JIRA or similar
- Advanced data analysis and reporting capabilities using tools such as Excel, Power BI, Oracle Business Intelligence and Salesforce
- Experience working with purchase agreements and software license agreements
