Remote Customer Reimbursement Supervisor

Job Summary

A company is looking for a Remote Supervisor, Customer Reimbursement and Digital.

Key Responsibilities

• Lead and coach a team of Customer Experience Resolution and Reimbursement Specialists
• Monitor operational performance metrics and implement action plans for improvement
• Collaborate with internal teams to resolve member issues and enhance service processes

Required Qualifications, Training, and Education

• 5+ years of experience in healthcare contact center or member services within a managed care organization
• Familiarity with grievances, appeals, and CMS-regulated environments
• High School Diploma or GED required; Bachelor's degree preferred
• 2+ years of supervisory or team lead experience preferred
• Working knowledge of Medicare Managed Care and CMS compliance requirements