Job Summary

Customer Relationship Specialist - Remote / Virtual / Home-based

Why Achieve ?

We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money utilizing an alternative path to earning college credit known as credit-by-examination. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. Does Achieve sound like the place for you? Apply today!

The Location: 100% Work from Home (Virtual Online). Position is open to US applicants.

The Schedule: Flexible schedule with availability during our Business Hours (Mon-Sun 8 am - 9 pm ET). Part-time (minimum 20 hours per week) or full-time available.

JOB DESCRIPTION

Summary/Objective

Achieve is seeking to hire several full time or part time Customer Relationship Specialists.

Must be an expert with a track record of success building long lasting relationships with important long term customers. Must have proven skills de-escalating customer situations, and negotiating successful resolutions to complex customer problems. Must have a strong aptitude for composing succinct, persuasive and positive written messages.

Roles & Responsibilities:

-Handle complaints and escalations directly with customers on the phone.

-Respond in writing to both positive and negative comments and reviews that appear online.

-Cultivate relationships with important customers over a long period of time.

-Contribute to improving overall customer service & retention and student success.

-Contribute to improving processes and procedures that impact performance.

-Deliver concierge level service to all customers.

-Become an expert on Achieve's products and tools for customer success.

-Promote customer retention and promote the appropriate products and services to meet customer needs.

-Maintain scheduled appointment times and follow up commitments with customers.

-Other projects or assignments as needed based on manager discretion.

Desired Skills & Experience:

-Bachelor's degree

-3+ years of experience handling customer escalations and/or retention

-1+ years of experience handling written materials professionally

-Strong written abilities as written responses appear online

-Capable of working with frequent interruptions and changing priorities

-Must be able to think critically and creatively and make decisions to solve a wide range of complex customer issues

-Effective time management, organizational skills, and ability to meet established deadlines

-Strong interpersonal skills, maturity and good judgment, and ability to communicate with a diverse range of individuals

-Multitasker who can handle a variety of projects and tasks

-Detail oriented

-Team player

-Proficient computer and email skills

-You must possess a working headset and have an extremely strong and reliable internet connection with the ability to hardwire directly into your router.

You can learn more by visiting our website: www.achievetestprep.com

Apply Online Click Here: https://www.achievetestprep.com/careers

To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.

Achieve Test Prep communicates frequently through email; please make sure to check your email regularly, including your Spam folder.

Achieve Test Prep is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.