Remote Customer Resolution Supervisor

Job Summary

A company is looking for a Remote Customer Resolution Supervisor responsible for leading a team focused on resolving member issues.

Key Responsibilities

• Lead, coach, and develop Resolution Specialists to enhance team performance and accountability
• Oversee daily case management operations to ensure timely resolution of member concerns
• Track and analyze team performance metrics to implement continuous improvement strategies

Required Qualifications

• 3+ years of experience in healthcare contact center or member services
• 2+ years of frontline leadership experience in a compliance-driven environment
• Demonstrated success in improving operational KPIs
• Strong understanding of regulatory and compliance standards, preferably with CMS experience
• High School diploma required; Bachelor's degree in a related field preferred