Job Summary

A home warranty and services company needs applicants for an opening for a Remote Customer Retention Representative.

Individual must be able to fulfill the following responsibilities:

• Respond to escalated customer service issues & cancellation requests received via phone or written correspondence
• Address customer requests to cancel service and seek to resolve customer dissatisfaction
• Investigate, research, and adapt solutions where possible to meet the customer’s needs and retain the customer

Qualifications Include:

• High school diploma or general education degree (GED) required
• 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
• Customer service and conflict resolution skills
• Written and verbal communication skills, including influencing and persuading
• Knowledge of and ability to apply contractual terms and concepts
• Knowledge of policies and procedures