Job Summary

A non-profit organization has a current position open for a Remote Customer Retention Representative in El Paso.

Individual must be able to fulfill the following responsibilities:

• Calmly attempt to resolve and de-escalate any issues
• Track call-related information for auditing and reporting purposes
• Upsell to customers as necessary

Qualifications Include:

• High School Diploma or GED required
• Familiarity with Microsoft Windows, Word, and Excel applications
• Stellar customer service skills
• Excellent oral and written communication skills
• Strong listening/comprehension skills