Remote Customer Retention Specialist

Job Summary

A company is looking for a Remote Retention and Customer Service Representative.

Key Responsibilities

• Handle high volume incoming calls from customers requesting to cancel services and provide solutions to retain them
• Utilize sales experience to persuade and upsell customers while addressing their concerns with empathy and professionalism
• Maintain knowledge of company policies, products, and services to effectively resolve customer issues and enhance their experience

Required Qualifications, Training, and Education

• 2+ years in a sales role focused on customer retention
• 2+ years of call center customer service or sales experience
• High school diploma, GED, or some college experience
• Ability to work in a distraction-free environment with high-speed internet
• Attendance adherence is critical during the training/onboarding period