Job Summary
We are seeking an Online Customer Retention Specialist to join our team of sales professionals as a member of our Sales Support Department. As such, you will meet and consult with students who are considering dropping out. You will have tools and resources to help students through these difficult times and you will remove obstacles so that they can continue on in our program and reach their educational and career goals. You will also be responsible for upselling and cross-selling to new students to ensure they are on the right track with their course package, providing excellent customer service, and helping students set up their payment accounts.
Customer Retention Specialist
To be considered for a job at Achieve Test Prep you MUST apply at our company website - ( careers.achievetestprep.com )
Requirements
-A proven track record of outstanding Sales and/or Retention performance
-Comfortable working from a computer and within databases
-Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
-Experience handling difficult and irate customers
-Location - Homebased USA
-Ability to work within our Business Hours: Mon-Sun 8 am - 9 pm ET
-Must be able to write and speak fluent English
To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.
Benefits
Why Work for Achieve Test Prep?
Achieve helps working college students assess their ability to earn college credits using the credit-by-exam process. For those who are not exam-ready, Achieve provides online exam prep courses and 1:1 tutoring, facilitated by seasoned instructors, to increase students’ likelihood of earning college credits via credit-by-exam.
Our purpose is to increase the number of working college students that graduate and do so in a way that protects students’ financial health.
Employee engagement and development is one of the keys to our success at Achieve! We believe our employees empower our company and are the reason for our success. Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you? Apply today.
To learn more about us visit our website.
