Remote Customer Service Advisor

Job Summary

Working remotely as a full-time Customer Service Advisor, Indiana residents will manage health insurance inquiries from customers and healthcare providers via phone and email, focusing on benefits, eligibility, and payments in a structured contact center environment.

Key responsibilities

• Research and address questions regarding benefits, eligibility, and payments
• Provide accurate information and document each customer interaction clearly
• Route or escalate inquiries as necessary while maintaining a positive demeanor

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Basic computer skills, including proficiency in Microsoft Office
• Ability to pass a pre-employment background check and drug screen
• Availability to work set schedules within operating hours, including possible weekends