Job Summary

An educational technology and services company has an open position for a Remote Customer Service Advisor.

Candidates will be responsible for the following:

• Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
• Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
• Documenting information into web-based ticketing system

Qualifications for this position include:

• Excellent oral and written communication skills
• Must have knowledge of how to use a computer and internet applications
• Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems
• Familiarity with education-related technologies
• Able to handle multiple job tasks at one time and escalate issues in a timely manner
• Analytical orientation with strong attention to detail