Job Summary
An insurance and financial services company is in need of a Customer Service Advocate in McKinney.
Individual must be able to fulfill the following responsibilities:
- Assist with daily call volume (service level takes priority)
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
Must meet the following requirements for consideration:
- Excellent verbal & written communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use
- Knowledge of customer service principles and practices
- Commitment to the successful achievement of team and organizational goals
- Demonstrate a focus on listening to and understanding client/customer needs and delighting the client/customer