Job Summary

An insurance and financial services company is in need of a Customer Service Advocate in McKinney.

Individual must be able to fulfill the following responsibilities:

• Assist with daily call volume (service level takes priority)
• Provide accurate resolutions to customer inquiries in a professional and courteous manner
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)

Must meet the following requirements for consideration:

• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use
• Knowledge of customer service principles and practices
• Commitment to the successful achievement of team and organizational goals
• Demonstrate a focus on listening to and understanding client/customer needs and delighting the client/customer