Remote Customer Service Advocate in McKinney

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Fri, Mar 26, 2021

This job expires in: 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

An insurance and financial services company is in need of a Customer Service Advocate in McKinney.

Individual must be able to fulfill the following responsibilities:

  • Assist with daily call volume (service level takes priority)
  • Provide accurate resolutions to customer inquiries in a professional and courteous manner
  • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)

Must meet the following requirements for consideration:

  • Excellent verbal & written communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use
  • Knowledge of customer service principles and practices
  • Commitment to the successful achievement of team and organizational goals
  • Demonstrate a focus on listening to and understanding client/customer needs and delighting the client/customer

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