Remote Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to assist customers with inquiries and resolve issues while maintaining brand standards.

Key Responsibilities

• Answer customer questions and assist with order placement and site navigation through phone, chat, and email
• Resolve customer issues in a timely and friendly manner while developing rapport
• Maintain knowledge of the company's products and relay information to customers

Required Qualifications

• High School Diploma or equivalent
• One to two years of customer service experience preferred
• Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
• Ability to telecommute with a quiet workspace and consistent internet connection
• Knowledge of customer service principles and best practices