Remote Customer Service Agent
Job Summary
Overview:
Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services.
If you contract with Omni, you'll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
Majority of available hours are during weekdays and daytime
Opportunity to create a schedule that works best for you (within client / contract hours of operation)
Earnings & Revenue:
Earnings vary by client, ranging from $14 to $20 per hour
Revenue is determined by your phone status when assisting customers
Additional incentives can be available based on Omni and client minimum targets
Must-Have Skills for Successful Contractors:
Exceptional written and verbal communication skills
Proven track record in customer service and delivering outstanding customer care
Attention to detail with strong problem-solving skills
Friendly, empathetic tone, and professional demeanor
Self-motivated, proactive, and resourceful mindset
Proficient in using technology, including computer applications and software.
Technology & Equipment Requirements:
Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted)
Wired USB headset with microphone for clear communication
High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client
Operating system of Windows 11 (some clients may accept AppleOS)
Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted)
Smart phone needed for daily authentication.
Additional equipment may be needed - check client specific details for more info
Work Environment Requirements:
Quiet and dedicated work area
No Background Noise
Unapproved Locations:
Alaska California Colorado Connecticut Delaware Flagstaff, Arizona Hawaii Illinois Michigan Maine Massachusetts Maryland Minneapolis, Minnesota New Jersey New York Oregon Rhode Island St. Paul, Minnesota Tucson, Arizona Vermont Virginia Washington Washington DC
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
AF 12/2
